CSU's The Audit

Since the COVID 19 pandemic began in 2020, same day/next day delivery — something that was previously considered more of a premium service — has become a normal and even expected way to shop. But what does our get-it-now method of online commerce mean for the supply chain, especially one that has been so precarious in the post-pandemic era?

Zac Rogers is an associate professor of operations and supply chain management at Colorado State University’s College of Business. As the holiday shopping season approaches, Rogers spoke on CSU’s The Audit podcast about how this model of shipping became so ubiquitous, why brick-and-mortar stores will never go away and the surprising reason all those Amazon returns aren’t as bad as you might think.